IQOR collection agency suddenly showing on TransUnion report

I reviewed my credit report today because I was having something corrected, that's all fixed, but now I'm seeing a collection agency reporting for Rogers that wasn't there when I last reviewed my report.

I had a bill go to collections from Rogers and that was paid off to the collection agency - they're reporting it paid and balance of $0, so that's fine. But now another agency, IQOR, is reporting the same amount balance that was paid at a date before the agency that I paid had reported the collection. IQOR is reporting the collection as closed and non-deliquent but reporting the full balance that was owed.

My credit report is taking this balance into account when reporting my total out-standing balances owed.

Should I call this IQOR agency to see what's up or just have TransUnion investigate it?

Anyone seen IQOR pop up on their reports?

I doubt Rogers will still have the account on file but should I take it up with them or follow up with the agency that I paid?

Thanks for the help. 

 Do a google search for Iqor Canada. They are about as shady and crooked a company as it gets. You will never be rid of them. I've been fighting them for a year over an unpaid Rogers bill that does not belong to me in any way shape or form since I have never been a Rogers customer. No matter how many times I've called them to have it removed, and no matter how many times they tell me that they're sorry for my inconvenience, I still get 10 phone calls from them a day. I've reported them to any and all government agencies or ministries, federal and provincial, that have anything at all to do with collection agencies, telemarketers, etc, with well documented evidence that this is not my bill and that they are harassing me illegally, but nothing ever comes of it. Once Iqor gets its claws in you, you will never be rid of them.

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Ugh. I hate that company.

They showed up on my report and I wasn't aware of it until I applied for a mortgage. It was $40 or somewhere around there. And TD wouldn't budge, "get it off there or no mortgage...we need a receipt or some other proof of payment".

It wasn't mine. It was for some Bell ExpressVu bill and I didn't subscribe to them at the time. It's a wonder it doesn't happen to me more often because both my first and last names are extremely popular for a guy born in the 1960's in Canada.

Anyways, for $40 I wasn't going to fight it. I needed the mortgage. Now. So I called the number that was provided on my Tranunion credit report. I've said it before and I'll say it again - Iqor is run by a bunch of drunken frat boys. Seriously. I swear there was a college party going on in the background and the guy I spoke to always had his attention divided between my call and the party going on. He wasn't foreign or anything like that. He spoke perfect English, but was half drunk.

He gave me my reference number and a bank account and routing number. He told me to go to any CIBC branch and have them deposit the funds into that account. The receipt the teller will give me will serve as proof of payment.

For $40 I didn't care. So that's what I did. Time was critical.

I took the receipt to TD and told them the same story. They didn't look convinced at first, but I told them to call that number and verify that is how Iqor wanted it done. After talking to Iqor my TD rep just rolled her eyes and said "yeah, they're shady all right." They gave me the mortgage.

The next month when I checked my credit report the Iqor reference was completely gone. Wiped clean. No derogatory history or anything was left.